FAQ | herstrideshop.com

Shipping & Delivery

We offer complimentary standard shipping on all qualifying domestic orders. Orders are processed and shipped from our warehouse on business days. Once your order has shipped, you will receive an automated email notification containing your tracking information and a link to monitor your delivery progress.

Please ensure your shipping address is accurate at checkout. We are unable to modify or cancel an order after it has been placed. We ship to the address provided and cannot be responsible for packages delivered to an incorrect address entered by the customer.

For details on current shipping methods, delivery timelines, and any potential service delays, please refer to the latest information available in our shipping policy section.

Returns & Exchanges

Your satisfaction is our priority. We accept returns for a full refund on eligible items within 30 days of the delivery date. Items must be in new, unworn condition with all original tags attached and packaging included.

To start a return, please initiate the process through our Returns Center at https://herstrideshop.com. Unauthorized returns sent directly to our warehouse cannot be processed. After we receive and inspect your return, your refund will be issued to your original payment method. Please allow time for the refund to appear on your statement.

All sales on final sale items, including marked clearance products and shoe care accessories, are conclusive and cannot be returned or exchanged.

Orders & Payment

To use a discount code or gift card, enter it in the designated field at checkout. Please note that only one promotional code can be applied per order.

If an item’s price is reduced shortly after your purchase, you may be eligible for a price adjustment. Please contact our customer service team with your request within the eligible timeframe.

We accept all major credit cards and other secure payment methods. Your financial security is important to us, and all transactions are encrypted.

Product Information

Sizing

For the best fit, we recommend measuring your foot from heel to toe and comparing it to our detailed size chart above. Please measure your feet in the afternoon while wearing the type of socks you intend to wear with your shoes. The ideal fit allows for about a quarter inch of space in front of your longest toe.

Our leather shoes are designed to mold comfortably to your feet over time. If you are between sizes or have specific width concerns, we suggest consulting the fit guide on individual product pages.

Shoe Care

Proper care extends the life of your footwear. We offer specific care instructions based on material:

• Suede/Nubuck: Use a special brush and eraser kit. A color restorer can refresh faded areas.
• Polished & Calf Leather: Clean with a soft, dry cloth. Use appropriate polish or solvent-free cleaners.
• Specialty Leathers (Metallic, Nappa, Patent, Vegetable-Tanned): Gently wipe with a damp cloth. Avoid harsh chemicals, alcohol, and conditioners unless specified. Store in dust bags.
• White Soles: Clean with soapy water or a gentle cleaning wipe.

For comprehensive care tips for your specific shoe material, please see our detailed guide above or visit the product care section.

Laces & Components

Replacement laces and certain shoe ornamentation may be available. If you need a replacement component, please contact our customer service team with your order and product details, and we will assist you if possible.

Troubleshooting

I haven’t received my order confirmation email.

Please first check your spam or junk mail folder. If you cannot locate the email, you can verify your order status and details by logging into your account on our website.

My order is taking longer than expected to arrive.

Transit times can vary. Please use the tracking link provided in your shipment email for the most current delivery estimate. Note that delivery carriers do not typically deliver on weekends or national holidays.

I received a damaged or incorrect item.

We sincerely apologize for this error. Please contact our customer service team immediately with your order number and photos of the product and packaging so we can promptly resolve the issue for you.

How do I change my account password?

You can update your password by logging into your account, navigating to the account settings section, and selecting the option to change your password.

Our Commitment

We are dedicated to crafting footwear that combines enduring style, superior comfort, and responsible practices. We believe in creating shoes that empower you to stride confidently through life.

For any questions not covered here, please reach out to our support team through the contact form on our website.